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What is this?
The Terms of Service (TOS) are the rules and regulations that specify
guidelines for using our shared hosting services. All use of our shared
hosting services is subject to these terms. Please read them carefully and
ensure that you understand and agree to all parts. Use of Hostachio's
services implies agreement with these terms!
Questions?
Any questions regarding this agreement should be sent to Hostachio's
sales department prior to signing up for
service.
Shared Hosting Terms of Service
Hostachio Internet Solutions (hereinafter referred to as "Hostachio")
provides web hosting to people all around the world. We have the
responsibility to protect each client and provide them with the best
service possible. The following guidelines were designed to ensure that our
services remain of the utmost quality. Please read very carefully before
ordering and/or using Hostachio services.
Hostachio Service Agreement
The Hostachio Service Agreement is a separate agreement between
Hostachio and all customers. Please make sure you are in agreement with the
following points and conditions, as well as our service agreement (in its
entirety) before signing up for or using Hostachio's services. Contact our
sales department for any clarifications.
Link: Hostachio Service Agreement
End User Agreement
Customers may not sublease, sub host, or give away control of any
portion of their Hostachio Internet Solutions space and/or resources
(indulging, but not limited to, e-mail accounts, space, ftp accounts,
etc.), unless otherwise stated on our website.
Content
All services provided by Hostachio Internet Solutions may be used for
lawful purposes only. Transmission, storage, or presentation of any
information, data or material in violation of any United States Federal,
State or City law is prohibited. This includes, but is not limited to:
copyrighted material, material we judge to be threatening or obscene, or
material protected by trade secret and other statue. The subscriber agrees
to indemnify and hold harmless Hostachio Internet Solutions, . from any
claims resulting from the use of the service which damages the subscriber
or any other party.
Note: Pornography and sex-related
merchandising are prohibited on any Hostachio Internet Solutions server.
This includes sites that may infer sexual content, or Link to adult content
elsewhere. This is also true for sites that promote any illegal activity or
content that may be damaging to Hostachio Internet Solutions servers or any
other server on the internet. Links to such materials are also
prohibited.
Examples of non-acceptable content or links
- Pirated software
- Bulk Email related products
- Pornography/Nudity/Adult Content
- Hacking/cracking related websites
- Warez and/or copyrighted MP3s
- Illegal material or material that is against public policy
- Sites containing or linking to material that may be considered
detrimental to the public health, safety, or welfare. (Such as, but not
limited to: Anarchists Cookbook, bomb making, weapon information, or
anything else that may be considered detrimental or illegal.)
Hostachio Internet Solutions will be the sole arbiter as to what
constitutes a violation of this provision, and reserves the right to
deactivate and remove any site at any time for any reason without
refund!
Copyright Violations
Hostachio will respond to all reports of infringement that are formatted
in accordance with the Digital Millennium
Copyright Act and any other applicable copyright laws. Notices of
infringement that do not comply with this act will not be processed. We
will act in accordance with the DMCA when handling infringement
reports.
System Resource Usage
If Hostachio's system administration team determines that a customer's
account is utilizing an unacceptable amount of system resources, Hostachio
may temporarily deactivate the account in question. If Hostachio's staff
deems necessary, an eviction notice may be sent to the customer of an
offending account providing them with ten (10) days in which to either
upgrade to a dedicated server or locate a new provider. This only occurs in
extreme cases.
Hostachio Internet Solutions will be the sole arbiter as to what
constitutes a violation of this provision. Because of the nature of this
provision, each account will be considered and analyzed individually.
Domain Parking Circumvention
Any attempt to circumvent domain parking restrictions by using selective
HTTP redirects or any other method to send traffic from parked domains to
sites other than the main site is strictly prohibited. If multiple
domain names with separate content are required, domain pointers must be
used instead.
Chat Rooms
We do not allow clients to install their own chat rooms. These tend to
be large system hogs and we cannot allow it as a account option. Clients
are free to use any and all of the three chat systems that come
pre-installed on all accounts.
Background Running Programs (bots/daemons/monitors)
Customers are not permitted to run programs in the background on shared
hosting servers. This tends to use a lot of system resources, and can
impair service to other customers on that server.
Backups
Hostachio's hosting accounts include a nightly backup service, however
these backups are for Hostachio's administrative purposes only, and are in
NO WAY GUARANTEED! Customers are responsible for maintaining their own
backups on their own personal computers. Hostachio does not provide any
sort of compensation for lost or incomplete data in the event that backups
do not function properly (even if the malfunction was due to negligence on
Hostachio's part). We will do our best to ensure complete and accurate
backups, but assume no responsibility for this duty. Always back your site up to your personal computer! We make no
guarantees about the availability of backups.
Support Abuse
At Hostachio, we always treat our customers with the utmost respect. In
return, we expect the same from you. If our staff feels that you are
consistently addressing them in a demeaning or rude manner, your account
may be suspended and you may be asked to take your business elsewhere. In
the event that we terminate service for support abuse, customers will be
given ten (10) days notice to find a new host. We will issue a refund only
for the unused portion of pre-paid service.
Note: Due to our extremely high customer
satisfaction rate, we have never had to invoke this clause.
Cron Jobs
We do allow Cron Jobs to be conducted on our servers. You can setup and
manage the cron jobs for your account from the "Cron" section of
cPanel.
IRC (Internet Relay Chat)
We do not allow IRC or IRC bots to be operated on our servers. Any
account found to be in violation of this provision will be immediately
suspended and/or deactivated and no refund will be issued.
Shell Access
Shell access is provided on an as-needed basis. It does not come enabled
on accounts by default. A request for this feature must be sent to technical support before it can be used. The request
must include a domain name, username and explanation of why shell access is
required. We reserve the right to refuse this service to any customer for
any reason.
Unsolicited Email (SPAM)
SPAMing, or the sending of unsolicited email, from a Hostachio Internet
Solutions, Inc. server or using a return email address that is maintained
on a Hostachio Internet Solutions server is STRICTLY prohibited. Using SPAM
to advertise a site hosted on Hostachio's network also constitutes as a
violation of this provision. Hostachio Internet Solutions will be the sole
arbiter as to what constitutes a violation of this provision. Sites found
to be in violation of our SPAM policies will be immediately deactivated and
no refund will be issued.
Help us STOP SPAM! Please email our
abuse department immediately to report a
violation of our SPAM policies.
Server Abuse
Any attempts to undermine or cause harm to a Hostachio Internet
Solutions Internet Solutions server or customer of Hostachio Internet
Solutions is strictly prohibited.
Hostachio Internet Solutions will be the sole arbiter as to what
constitutes a violation of this provision. Customers found in violation of
this provision will be subject to account deactivation without refund.
Hostachio will turn all available information about abuse incidents,
including customer contact data, over to the proper authorities and press
charges.
Failure to Follow Policies
Failure to fully comply with these terms is grounds for account
suspension and/or deactivation (with or without refund, subject to
Hostachio's discretion). Any accounts and/or servers contained within
Hostachio's network must adhere to the above policies.
We reserve the right to remove any account without prior notice. If we
deactivate your account for violating policy, you will forfeit your rights
to a refund--and none will be given. No refunds for advanced payment. Our
normal policy is a warning first, and account deactivation the second
offense, but no warning is required.
Hostachio Internet Solutions reserves the right to
deactivate and remove any site hosted on our servers that contains any
content that it deems in its sole discretion to be unacceptable,
undesirable or contraindicated.
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