Q. Will you place ads on my site?
A. We will NOT place ads on your site.

Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.

Q. What forms of payment do you accept?
A. We take VISA/MasterCard/Amex/Discover through PayPal Secure payment system.

Q. Are your servers Unix, or NT?
A. Our servers are Linux - CentOS w/ enhanced 2.6 kernel.

Q. Do you allow porn sites?
A. No, we do not allow porn sites.

Q. What control panel do you use and do you have a demo?
A. The control panel we use is called cPanel. A demo of the cPanel we use can be found here.

Q. Can I pay monthly?
A. Yes, you may pay monthly for our standard and advanced plan. Please note that we can not accept requests to pay monthly for our basic plan because of the involved costs and processing time to setup a new account.

Q. Can I host friends?
A. Yes, you may host your friends.

Q. How long does it take to setup my account?
A. Your account will be setup within hours of payment. Please note that we screen the credentials before activating an account to prevent credit card frauds so the little delay is for your own good.

Q. Are there any hidden costs, or setup fees?
A. No.

Q. Do you offer shell access?
A. Yes, we will offer shell access on-request. Please note that you should have a valid reason for requesting shell access.

Q. Can I password protect directories?
A. Yes, you can password protect a directory within cPanel.

Q. How long does it take to get my domain working?
A. It usually takes 24–48 hours for a domain to fully propagate.

Q. What do I set my domain name servers to?
A. Please read your welcome e-mail. If you have lost your welcome email, please contact our billing department to request a copy.

Q. Do you have a manual for our control panel?
A. Go to http://www.cPanel.net/docs/cp/index.html

Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cPanel, where yourdomain.com is the domain name registered in your hosting account.

Q. How do I make sub-domains?
A. To make a sub-domain, login to your control panel and click "domain management", inside domain management you will see a place to manage and add sub-domains.

Q. Where can I download a free FTP software?
A. We recommend downloading FileZilla from here

Q. It's not letting me upload my files. What's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.

Q. Why doesn't my ftp password change when I change my cPanel password?
A. Please allow upto 24 hours for your FTP password to sync with your cPanel password.

Q. What is the path to my users files?
A. The path is /home/username/public_html

Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl

Q. What is the path to curl?
A. The path to curl is /usr/bin/curl

Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email accounts.

Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com

Q. Where do I go to check my emails using my browser?
A. www.yourdomain.com/webmail/

Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cPanel and create a subdomain to go to the address you just copied.

Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755.

Q. How do I create databases and manage them?
A. Login to your cPanel and click MySQL Databases. After your database is created you can manage it from PHPMyAdmin. This can be found at the very bottom of the MySQL page.

Q. What version of php are you using?
A. We are using versions 4 and 5.

Q. What version of python are you using?
A. We are using version 2.x (latest stable release).

Q. What version of perl are you using?
A. We are using version 5.8.8.

Q. What version of MySQL are you using?
A. We are using version 5.0.x (latest stable release).

Q. What version of cPanel are you using?
A. Our servers automatically stay up to date with the most recent stable cPanel version.

Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted.

Q. How do I stop billing?
A. If you wish to close your account, simply email our billing department with your username, password, and why you wish to cancel. You must also include this statement, "I give you permission to delete my website and all of its content."

Q. How do I purchase a private ssl from you and what type is it?
A. Sorry, we do not sell SSL certificates but you can purchase the certificate from a Certification Authority (ex. Thawte, etc.).

Q. I'm going to purchase my own SSL certificate. What do I need to know?
A.
1. Our servers are Apache + Mod SSL.
2. You need to obtain a CSR and KEY from the cPanel (control panel) of the domain for which the certificate will be. You will need the CSR to buy an SSL certificate from a Certification Authority. Please take into account that the SSL certificate is valid for one domain or subdomain only, i.e., if you specify domain.com as the SSL host, it won't be valid for www.domain.com.
3. There is a $25.00 installation fee for an SSL certificate. Also, as a private SSL needs a dedicated IP address, you will be charged an additional $1.25/mo for the IP address. Please refer to our upgrades page for details.

Q. How do I transfer a ssl?
A. Every place that sells SSLs has a different transfer procedure. You will need to ask the supplier you purchased it from.

Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!

A. To create a sub domain cPanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example... I want to create the subdomain test.hostachio.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cPanel.

Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name. forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.

Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.

Q. I added an addon domain why did it say subdomain added?
A. It creates it as a subdomain by creating the folder within your main site. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.

Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
A. This applies to you only if your package has this feature. You cannot create an addon domain if your dns hasn't proprograted to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain. There are three fields cPanel asks for when creating an addon domain.

1. New Domain Name: You will put in the newdomain.com do not put www in the name!
2. Username/directory/subdomain Name: This will be the folder cPanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example... If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3. Password: Fill in any password you want here.